Specialist telehealth

Specialist telehealth is a remote consultation with a medical specialist, usually by video or phone where appropriate. It may support assessment, advice or follow-up, but cannot replace every physical examination or procedure. Referral requirements, Medicare eligibility, fees and whether remote care is suitable depend on the particular service.

Can a specialist diagnose everything online?

No. A specialist may be able to review symptoms and existing results remotely, but may need an examination, imaging or other testing before reaching a conclusion. Sometimes the most useful outcome is a plan for the next investigation or an in-person appointment.

Ask the specialist's rooms whether your concern is suitable for telehealth and what documents they need. Send relevant reports through the approved channel in advance where possible. A referral alone does not guarantee they have received every previous test result.

For the Australian guidance behind this explanation, see Healthdirect Australia: Virtual care clinics - Healthdirect Australia.

Do I need a referral?

For many Medicare-subsidised specialist services, an appropriate current referral is important. Rules differ by service and referral type. Check with the specialist before attending, including whether the referral covers the issue being discussed and whether additional paperwork is required.

Confirm the full fee, expected benefit if eligible, and any out-of-pocket cost. Do not assume the fee is lower because the appointment is remote. Tests, procedures and later in-person visits may have separate costs.

How should I prepare?

Use a private space, check the connection and have your medicines list and questions ready. If someone will support you, tell the clinician and agree on their role. Ask what happens if the connection fails and how you will receive the plan afterwards.

Doccio's referral service may be relevant when discussing whether specialist input is appropriate. A doctor decides whether to refer; this glossary entry does not mean Doccio itself provides every specialist service or guarantees a specialist appointment.

Where to go next

Read referrals to understand the relevant service. A doctor decides whether a consultation, examination, referral or another pathway is appropriate for your situation.