Doccio guides
Australian telehealth glossary
Explore 270 plain-English health, condition and service terms, with Australian sources and links to relevant Doccio care information.
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Online consultations available during service hoursBy Doccio Clinical Team · Sources reviewed September 2026
Plain-English explanations of condition and service terms, linked to the relevant Doccio information. Definitions help you prepare questions; they do not diagnose symptoms or decide which treatment is appropriate. Start with a term below, then follow its service or guide link for more detail.
Condition terms
Common coldInfluenza (flu)Urinary tract infection (UTI)CystitisRecurrent UTIHay fever (allergic rhinitis)Seasonal allergic rhinitisPerennial allergic rhinitisAcneComedonal acneInflammatory acneAdult acneMigraineMigraine with auraMigraine without auraChronic migraineAcid refluxGastro-oesophageal reflux disease (GORD)Hair loss (alopecia)Androgenetic alopecia (pattern hair loss)Alopecia areataTelogen effluviumErectile dysfunction (ED)OverweightObesity
Service vocabulary
eScript (electronic prescription)Prescription tokenRepeat prescriptionRepeat tokenActive Script List (ASL)Paper prescriptionDispensingPharmaceutical Benefits Scheme (PBS)Private prescriptionConsumer Medicine Information (CMI)Prescription expiryMedicine reviewTelehealthVideo consultationTelephone consultationClinical assessmentInformed consentMedical historyContinuity of careReferralPathology requestFollow-up appointmentTriageGeneral practitioner (GP)AhpraMedical Board of AustraliaRegistered doctorMedicareMedicare rebateBulk billingPrivate billingGap fee and out-of-pocket costMedicare Benefits Schedule (MBS)Medicare cardIndividual Healthcare Identifier (IHI)My Health RecordMedical certificateCertificate verification IDCarer’s leavePersonal leave and sick leaveStatutory declarationFitness for workBackdated medical certificateAfter-hours careScope of practice
More conditions
COVID-19Abdominal migraineAllergic conjunctivitisAnaemiaAnxietyAsthmaBacterial vaginosisBalanitisBronchitisCellulitisChest infectionChlamydiaChronic fatigue syndromeChronic painConjunctivitisConstipationContact dermatitisCroupDandruffDehydrationDiverticulitisEar infectionEczemaEndometriosisFemale pattern hair lossFibromyalgiaFolliculitisGenital herpesGiardiasisGoutHand foot and mouthHirsutismHivesHypertensionImpetigoIndigestionInsomniaIrritable bowel syndromeLaryngitisLow testosteroneMenopausePerimenopausePhimosisPneumoniaPolycystic ovary syndromePost-nasal dripProstatitisPsoriasisRosaceaScarlet feverSciaticaSeborrhoeic dermatitisSinusitisSleep apnoeaThrushTonsillitisType 2 diabetesVertigoWartsWhooping cough
Symptoms and signs
Abdominal painBack painBloatingBlood in urineBody acheChest painChillsChronic coughCoughDizzinessDry eyesDry mouthEaracheFatigueFeverFrequent urinationHeadacheHeart palpitationsHot flushesJoint painLight-headednessMuscle acheNauseaNight sweatsNosebleedPelvic painRashRunny noseShortness of breathSore throatStomach crampsSwollen anklesSwollen glandsVomitingWheezing
Telehealth and appointments
Asynchronous consultationBulk-billed telehealthChronic disease management planE-referralEmergency departmentIdentity verificationInterpreter serviceMental health treatment planMixed billingNew patient consultationNurse triage lineOn-demand telehealthOnline prescriptionPatient portalPractice nurseRemote patient monitoringSecure messagingShared health summarySpecialist telehealthStandard consultationTelehealth eligibilityTelehealth rebateThird-party consultationUrgent careWalk-in clinic
Prescriptions and pharmacy
Active ingredientBrand equivalentCompounding pharmacyContraindicationDose instructionsDrug interactionExpiry dateGeneric medicineMedication adherenceMedicine shortageNumber of repeatsOnline pharmacyOver-the-counterPharmacy deliveryPrescription deliveryPrescription transferSchedule 2 medicineSchedule 3 pharmacist-only medicineSchedule 4 medicineSide effect
Certificates, work and leave
Centrelink medical certificateFair Work entitlementsWorkCover certificateAnnual leaveDoctor's certificateFlexible working arrangementsIncome protection claimsInjury reportPaid sick leaveReturn-to-work planSick leaveSick leave evidenceStress leaveUnpaid sick leaveWorkers compensation
Tests, referrals and results
CT scanECGMRIX-rayBlood testImagingPathology collection centrePregnancy testRadiologyScreening testSecond opinionSkin cancer checkSpecialist referralUltrasoundUrine testADHDPsychiatristNeurodevelopmental assessment
Health system, billing and privacy
DVA cardMedicare safety netMyGovPrivacy ActServices AustraliaAfter-hours telehealthAmbulance coverConcession cardHealth complaints commissionOut-of-pocket costsPrivate health insurancePrivate hospitalPublic hospitalUrgent care clinicVeteran health cards
Lifestyle and prevention
References
Sources reviewed September 2026.
- Australian Government Department of Health, Disability and Ageing. Telehealth
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