Third-party consultation

Third-party consultation can describe an appointment involving someone other than the patient, such as a carer, parent, interpreter or support person. The term is used differently across services. Their involvement does not remove the clinician's responsibility to assess the patient, establish consent and protect confidential information.

Can someone attend with me?

Often a support person can join with your agreement, subject to the service's arrangements. Tell the clinician who is present and what role you want them to have. You may want help remembering information while still answering clinical questions yourself.

The doctor may ask to speak with you privately for part of the appointment. This can support confidentiality, safety and an accurate history. It does not necessarily mean there is a concern about the person helping you.

For the Australian guidance behind this explanation, see medicalboard.gov.au: Telehealth consultations with patients - Medical Board of Australia.

Can I book on someone else's behalf?

Make the patient's identity clear and ask about consent or legal authority where relevant. Rules differ for children, adults who need decision-making support and substitute decision-makers. Being a relative does not automatically authorise access to another adult's health information.

Information from a third party can be useful, but the clinician must evaluate it and seek clarification as needed. A report from a carer or an intake service does not automatically replace direct assessment. The Medical Board's telehealth guidance keeps responsibility for the clinical decision with the doctor.

What should I check before booking?

Ask whether the patient needs to be present, which documents are required and how everyone will join the call. Do not record the consultation without discussing consent and the service's policy. Confirm who will receive documents and follow-up information.

Read Doccio's online doctor process and privacy information. If the person is unconscious, severely unwell or in immediate danger, call 000 rather than arranging a routine third-party discussion.

Where to go next

Read online doctor consultations to understand the relevant service. A doctor decides whether a consultation, examination, referral or another pathway is appropriate for your situation.