Telehealth doctors in ACT

Doccio is an online service. Our Australian-registered doctors can see anyone located in the ACT, across Canberra and the surrounding district.

Start now $59

Online consultations available during service hours

Areas covered

Canberra city
Belconnen
Woden
Tuggeranong
Gungahlin
Queanbeyan

Doccio has no clinic address. Our doctors see people wherever they are in the Australian Capital Territory.

Hours and after-hours care in ACT

Doctor care is available 8am–6pm Mon–Fri (AEST/AEDT) at the standard rate. Outside that window the same consultation is handled at the after-hours rate, and requests are still reviewed by an Australian-registered doctor.

Australian Capital Territory keeps the same clock as Sydney, so those hours are your local hours all year.

Business hours 8am–6pm Mon–Fri

Services available here

Using Doccio in Australian Capital Territory

What it's like here

Canberra has a high proportion of salaried and public-service employees, so the certificate most people need is a short one for a day or two of leave, submitted through an HR system. Bulk-billing is comparatively scarce in the ACT, which is part of why online requests are common here.

Prescriptions and pharmacies

Prescriptions are issued as electronic prescriptions. You receive a link by SMS and show it at any pharmacy in the ACT that dispenses electronic prescriptions, which is now the great majority of them. Nothing needs to be posted, and you can use the same link at a different pharmacy if the first one cannot fill it.

Certificates and employers

ACT employers, including the large public-service workforce, accept an ordinary medical certificate as evidence for an absence, and the ANU and University of Canberra accept one in support of an extension or special consideration request. Doccio certificates carry a verification reference.

What it costs

Prices are the same everywhere in Australia. There is no membership and no subscription.

$191-day medical certificateA single day off work, study or caring duties.

$292-day certificate or repeat prescriptionTwo consecutive days off, or a repeat of a stable, existing medication.

$59Doctor careA standard GP consultation, during business hours.

$79Doctor care, after hoursThe same doctor care outside 8am–6pm Mon–Fri.

Business hours 8am–6pm Mon–FriFull pricing, no surprises

When to be seen in person instead

Telehealth is not the right choice for everything. If you need to be examined, have severe or rapidly worsening symptoms, or are worried about someone's safety, get care in person. The ACT runs nurse-led walk-in centres and a Medicare Urgent Care Clinic for urgent problems that are not emergencies.

In an emergency, call 000.

Free health advice in ACT

healthdirect — 1800 022 222, 24 hours a day, for free health advice from a registered nurse.

Places we cover in ACT

Canberra

Questions, answered

Is Doccio a clinic in Australian Capital Territory?

No. Doccio is an online service. Our doctors are registered in Australia and can see anyone located in the Australian Capital Territory, but there is no Doccio clinic to visit and no local phone line.