What happens after I submit a request to Doccio?
What the doctor review looks like, typical response times, and how certificates and documents reach you.
By Doccio Clinical Team · Sources reviewed October 2026
After you submit, an AHPRA-registered Australian doctor reviews your request — usually within the hour during service hours. They may contact you for more detail. Certificates and documents are emailed to you and saved in your dashboard; doctor consults happen by video or phone at the next available time.
The doctor review
The doctor reads your answers and decides whether the request can be handled safely by telehealth. They may ask follow-up questions or arrange a call.
How you receive documents
Certificates are emailed as a PDF and stay available in your dashboard. Each carries a verification ID your employer can check on the verification page.
If telehealth isn't suitable
The doctor will tell you plainly and suggest where to go instead. You're not charged for a request the doctor can't provide. See when you need an in-person doctor.
References
Sources reviewed October 2026.
- Medical Board of Australia. Telehealth consultations with patients
Ready when you are.
Start online in a few minutes. An Australian doctor reviews your request and gets back to you, usually within the hour.